Learn more about what
happens with checked
baggage at San Francisco
International Airport (SFO)
Learn more about what
happens at San Francisco
International Airport (SFO)
passenger checkpoint
 
  The Transportation Security
Administration (TSA) provides
useful information about these
Screening topics:

Packing Tips
Baggage Locks
Hazardous Materials
Transporting Firearms and
Ammunition
Shoe Policy
Animal Screening
Pat-Down Procedures
No Fly List
General Questions

(The above links will direct you
to the TSA site. Click the back
button to return to this site)
 
Claims FAQs

Q.   What is Covenant Aviation Security’s Damaged and Missing Items Claims
Policy?
A.   It is Covenant Aviation Security’s policy to perform proper investigations, determine
our responsibility, and take appropriate action for each claim. CAS does not pay for:
  • Losses that occur when CAS adheres to TSA screening procedures or FAA
    Hazardous Materials regulations;
  • Damage or losses that occur when CAS did not physically handle or search your
    baggage;
  • Damage or losses that occur when CAS personnel are not involved;
  • Damage or losses that occur due to the overall nature of aviation operations;
  • Damage to fragile items that are not properly packed;
  • External damage to luggage;.
  • Damage to baggage locks that are not TSA recognized. For more information on
    TSA-recognized locks, please vist the TSA website at www.tsa.gov.

CAS will accept claims from passengers in California or South Dakota no later
than three years past the date of loss.

     
If my flight did not originate from San Francisco International (SFO) or
Siuox Falls (FSD) Airports, where do I file a claim?
What is Covenant Aviation Security’s Missing or Damaged Items Claims Policy?
What do I do if I have already filed a claim with the TSA for a flight originating
from San Francisco International (SFO) or Sioux Falls (FSD) Airports?
What happens after I file a claim with CAS?
How long do I have to file a claim with CAS?
How long will it take to process my claim?
Is there a claims appeal process?
How do I contact the CAS Claims Department?
How do I file a damaged or missing items claim?
How do I file a personal injury or wrongful death claim?
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