Lost or Damaged Property FAQs



What can I do if items are damaged in my checked baggage?

To ensure the highest quality of service, CAS baggage employees are closely monitored
by direct supervision and a Closed Circuit Television System. Using a state-of-the-art
Screening Control Center, CAS supervisors can evaluate baggage inspections in real-time
or replay video footage to ensure that your luggage leaves checked baggage screening
locations in the same order and condition as it arrived. At no time do CAS personnel screen
baggage or perform their duties alone, unobserved or unsupervised.

If your checked baggage requires physical inspection, a CAS Notice of Inspection (NOI) will
be inserted to let you know your baggage was searched. CAS NOI is unique and differs
from the TSA’s NOI—on it, you will find the badge number of the screener who conducted
the inspection and a stamp indicating when and where the baggage inspection occurred. If
you did not find a CAS NOI in your luggage, a physical inspection of your luggage was not
required.

Your checked baggage will travel through multiple conveyor belt systems and will be handled
by a number of different organizations before it reaches its final destination. To read more
about what happens to your checked baggage, please click here.

Due to the overall nature of aviation operations, CAS recommends that you do not overpack
your luggage or pack any fragile items inside your checked baggage. To see more packing
tips, please vist the TSA website at www.tsa.gov.

CAS’ policy for checked baggage is that we do not assume responsibility for:

• External damage to baggage;
• Fragile items that are inappropriately packaged;
• Damage to baggage locks that are not TSA-recognized;
  For more information on TSA recognized locks, please vist the TSA website
  at www.tsa.gov.