 |
|
|
 |
|
 |
| |
The Transportation Security
Administration (TSA) provides
useful information about these
Screening topics:
(The above links will direct you
to the TSA site. Click the back
button to return to this site) |
|
 |
|
 |
|
|
 |
 |
 |
|
Lost or Damaged Property FAQs
What can I do if property is missing from my checked baggage?
To ensure the highest quality of service, CAS baggage employees are closely monitored by
direct supervision and a Closed Circuit Television System. Using a state-of-the-art
Screening Control Center, CAS supervisors can evaluate baggage inspections in real-time
or replay video footage to ensure that your luggage leaves checked baggage screening
locations in the same order and condition as it arrived. At no time do CAS personnel screen
baggage or perform their duties alone, unobserved or unsupervised.
Since all checked baggage is screened by a fully automated checked baggage screening
system at San Francisco International Airport (SFO), most checked baggage pieces do not
need to be physically inspected by CAS screeners. Outside of CAS, your checked baggage
is handled by a number of different organizations. To read more about what happens to your
checked baggage, please click here.
If your checked baggage requires physical inspection, a CAS Notice of Inspection (NOI) will
be inserted to let you know your baggage was searched. A CAS NOI is unique and differs
from the TSA’s NOI—on it, you will find the badge number of the screener who conducted
the inspection and a stamp indicating when and where the baggage inspection occurred. If
you did not find a CAS NOI in your luggage, a physical inspection of your luggage was not
required.
| |
 |
If you find a CAS NOI in your checked baggage, confirm that the missing item(s)
are not prohibited for air travel and are not considered hazardous material. If the
missing item(s) fall into either of these two categories, contact your air carrier’s
Baggage Services Department. (Check the yellow pages or your ticket jacket.) |
|
|
|
| |
|
For all other incidents involving missing property in checked baggage, please
submit a CAS Claim Form. For more information on how to file a CAS claim,
please click here. |
|
|
|
| |
|
Note: If you have a complaint about delayed or lost baggage, contact your airline.
Most airlines recommend reporting missing bags at the airport within 24 hours and
filling out an Air Carrier Claim Report within 30 to 45 days. If your baggage was
delayed or lost, we suggest you file a claim for missing items with your airline.
CAS does not assume responsibility for lost items resulting from delayed baggage. |
|
|
|
 |
|
 |
|
 |
|
